Returns and Warranties

Warranty and Returns

All Ilsemaforo-softair.com products, except for the electric rifle/spring categories, are covered by a warranty which will cover "manufacturing defects" and not damage to a product due to misuse by the user or to improper pellets, batteries or gas.
Products are tested at the time of packing by the manufacturer.
Once the product has been inspected, it is at the discretion of our technicians to decide whether a product is under warranty or not.
Once the actual "manufacturing defect" of the product has been verified, we will return the item to the Customer in perfect working order, at our expense.
If the defect is not a manufacturing defect, the staff will repair the product, after notifying the customer, using the methods and costs that will be agreed upon.
Objects tampered with, disassembled, modified by the customer or by third parties will lose any form of guarantee and will be considered as objects in service.
Packages returned (for whatever reason) to "IL SEMAFORO" must be shipped "carriage paid" (charges to be paid by the customer). The customer must take care of the package to be returned by packing it properly to avoid any tampering/breakage by the courier/postal service. In the event that a returned package is tampered with, the traffic light is not responsible.




Assistance


Since 2009, Il Semaforo has been offering support before, during and after the sale.
Free assistance on products under warranty for any problems encountered with ASGs resulting from manufacturing defects.
Once the free service expires, a paid service will take over; our technicians will be at your disposal for modifications or repairs.
Once the repair has been carried out, our technical department notifies the customer by phone or email, after which the customer has 120 days to respond by giving us confirmation and shipping details.


Technical support

Phone:0549990502 extension 2
Mail: ilsemaforo@gmail.com



In the event that the Customer is not satisfied with the purchased item, he may exchange it for another item or request a refund within and no later than 10 days from the date of delivery of the goods.
The appearance, packaging and functioning of the returned item must be perfect (including any documentation and accessory equipment: manuals, brochures, etc.).
Therefore, all objects that are clearly used, in poor aesthetic or packaging conditions, tampered with by the Customer or a third party shall not be covered by the Satisfied or Reimbursed formula: if the Customer wishes to return an object anyway, we may take it back, evaluating it as used.

-To access the formula, simply communicate your request to mail: ilsemaforo@gmail.com tel: 0549990502 internal 2 Shipping costs shall be borne by the Customer

Recipient:     Il Semaforo s.r.l

                     Via Biagio di Santolino, 71

                     CAP 47892 - Acquaviva (RSM)



Print the "Assistance/Receipt Form".
Fill it in completely and insert it inside the package or send it filled in to ilsemaforo@gmail.com.

Refunds only concern the price of the product and will be made by Bank Transfer or via PayPal within and no later than 30 days from receipt of the returned goods.